Home » Refund Policy

Refund Policy

Refund Policy

Thank you for shopping at DCW Enterprises. We want to ensure your satisfaction with your purchase, and we have outlined our refund policy below. Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms of this refund policy.

  1. Eligibility for Refunds a. We offer refunds for eligible products within 30 days from the date of purchase. To be eligible for a refund, the following conditions must be met: i. The product must be unused, in its original condition, and in the original packaging. ii. Any tags, labels, or protective seals must remain intact. iii. The product must not be a non-refundable item, such as downloadable software, perishable goods, personalized or custom-made items, or items marked as final sale.

  2. Return Process a. To initiate a return, please contact our customer support team at sales@dcwenterprises.co.uk to request a return authorization. We may require you to provide details about the product, order number, and reason for the return.

b. Once your return request is approved, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.

c. We recommend using a trackable shipping service and obtaining proof of shipment, as we are not responsible for lost or damaged returned items.

  1. Inspection and Refund Processing a. Upon receiving your returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the product passes inspection, we will process your refund.

b. Refunds will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

  1. Non-Refundable Items a. Certain items are non-refundable and will not be eligible for a refund unless they are defective or damaged upon arrival. These items may include: i. Downloadable software, digital products, or services. ii. Perishable goods such as food, flowers, or other items with a limited shelf life. iii. Personalized or custom-made items that have been specifically tailored to your specifications. iv. Items marked as final sale or clearance.

  2. Damaged or Defective Products a. If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receipt. We may require you to provide photographic evidence or other documentation to support your claim.

b. In the case of a damaged or defective product, we may offer a replacement, repair, or a refund at our discretion, depending on product availability and the nature of the issue.

  1. Changes to the Refund Policy a. We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after the modifications constitute your acceptance of the revised refund policy.

If you have any questions or concerns regarding our refund policy, please contact us at sales@dcwenterprises.co.uk.

Last Updated: 01/02/2023